We Listen and Analyze. We connect with our Customers. Customer issues of a more technical nature can run the gamut in terms of complexity and ease of resolution, which is why it’s important to pinpoint the problem immediately and quickly evaluate whether it’s something that can potentially be solved with a simple fix. On one end of the spectrum, a customer might simply need instructions on how to recover a lost password or directions , they might need to troubleshoot an unexpected device failure or report a software-halting glitch they’ve encountered that’s never been seen before.