As your platform or service gains more users, there will inevitably be a larger number of customer inquiries coming in because of product bugs or support issues. They’re called growing pains. Everyone has them, but few know how to recover from them and manage them. The end result is an inefficient company that gets bogged down and collapses from its own success.
Don’t be one of those companies.
Let us handle your frontline support and keep your team updated with weekly metric reports while escalating the important issues to your development team. We’ll document what works and what doesn’t. And, we’ll keep it all organized with tags, tickets, and open lines of communication.
Putting it simply, we’ll run your support and free you up so that you can keep growing your new platform or service.